Questions
Shipping and Delivery
1. How does shipping and delivery work?
Thank you for being our favourite customer! Your order has been received, and we’re packing it into a postage satchel right now. Expect it to be with our carrier within 24 hours and on its way to you very soon!
2. How much do I pay for shipping?
Amazing question! Right now, all our products ship from Sydney, Australia, as we get our business on its feet. We currently ship domestically within Australia and internationally to New Zealand, the United States, and Canada.
- Shipping to Australia & New Zealand is straightforward and hassle-free.
- Shipping to the United States & Canada is handled by Australia Post, which can be more expensive.
Want cheaper and faster shipping in your country? Let us know! We’re always looking to expand our shipping options to get our blankets to you faster and cheaper.
Product Questions
1. Will you restock an item?
Missed out on your favourite pattern, and now the world just seems that little bit colder? Don’t worry, we continuously restock all patterns, so keep an eye out on the website for when they will be available again.
2. Do you take suggestions or customs designs?
We’re here to take your suggestions – the weird, the wonderful, and the just plain wacky! Feel free to suggest your artistic vision. Unfortunately we can’t guarantee your design will be made, and are not yet offering custom Bunnup Blankets at this point.
3. Do you offer wholesale or bulk purchase discounts?
Our Bunnup Blankets are currently only sold on our online store. If you are looking to purchase in wholesale commercial quantities (please email us at joseph@bunnup.com for more information!
Payment
1. How secure is your payment?
Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
2. What currency is the store in?
Australian dollaroos (AUD).
Contact Us
1. I have an issue with my order, what can I do?
Something not quite right with your order? Contact me right away at Joseph@bunnup.com and I'll personally help you right away too help resolve things quickly.
2. I need to cancel or change my order!
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
3. How do I contact you?
Emailing us is the way to go! Our email contact is joseph@bunnup.com. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
4. How do I provide feedback?
We always strive to be the best so we love hearing your thoughts. We also love hearing your beautiful Bunnup Blanket stories. Should you have any feedback for us, please feel free to email us at help@bunnup.com
5. Where are you located?
Our Bunnup Blanket HQ and Customer Service team are located in the Sydney, Australia.
