Questions
Shipping and Delivery
1. How does shipping and delivery work?
You’ve just made a purchase thank you. Our ware house has just received your order and will begin processing it immediately. They will begin picking our your order from the inventory and package it up for delivery the next business day. Then your package will be dropped into the safe care of the Australia Post to delivery it to your doorstep.
2. How much do I pay for shipping?
Standard delivery with Bunnup Blankets (typically 5-12 business days delivery) is free for all orders😊
Priority Handling delivery guarantees quicker delivery during busy periods, such as around holidays or weekends. If our warehouse is backtracked with orders, Priority Handling Delivery means you’ll get to jump the que and will be first to be collected and delivered by the Australia Post. This will be an additional $9 for the special shipping and is estimated at delivery in 3-8 business days)
3. When will you ship internationally?
Bunnup is only an infant business and it looking to gain traction with a core fan base within Australia before expanding globally. Once Bunnup has gained a small footing, we will be expanding our delivery capacity as soon as possible!
Product Questions
Made out of Bunnup Sherpa-Thread Tech™ with the sweetness and gentleness of kittens. Our custom Bunnup designed fleece to feel like kitten fur on your skin.
1. How is my Bunnup Blanket packaged?
We are just as excited as you are for you to receive your Bunnup Blanket. All Bunnup Blankets come packaged in a Australia Post Mailing Satchel, so you know exactly what item has turned up on your doorstep.
2. Care Instructions
Been living, sleeping, and eating in your Bunnup Blanket for 3 weeks non-stop and only taking it off to go in the shower (hopefully!)?
All care instructions are as follows:
- Hand or machine wash in cold water
- If machine washing, ensure a gentle cycle is selected
- Use only mild detergents (approved for wool/ silk)
- Avoid mixing with other colours
- Do not tumble dry
- Do not iron
- Do not dry clean
However if you really want to best preserve the cuddliness and softness of the Bunnup Blanket for as long as possible, we recommend hand washing it in cold water.
3. Will you restock an item?
Missed out on your favourite pattern, and now the world just seems that little bit colder? Don’t worry, we continuously restock all patterns, so keep an eye out on the website for when they will be available again.
5. Do you take suggestions or customs designs?
We’re here to take your suggestions – the weird, the wonderful, and the just plain wacky! Feel free to suggest your artistic vision. Unfortunately we can’t guarantee your design will be made, and are not yet offering custom Bunnup Blankets at this point.
6. Do you offer wholesale or bulk purchase discounts?
Our Bunnup Blankets are currently only sold on our online store. If you are looking to purchase in wholesale commercial quantities (please email us at joseph@bunnup.com for more information!
7. Are you stocked in any stores anywhere?
Nope, it’s just us! Our Bunnup Blankets are only available on our online stores.
Payment
1. How secure is your payment?
Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
2. We accept the good methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too!
3. What currency is the store in?
All pricing for our Australian store is listed in Australian dollars (AUD).
Contact Us
1. I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, our Bunnup Support Team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
2. I need to cancel or change my order!
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
3. How do I contact you?
Emailing us is the way to go! Our email contact is joseph@bunnup.com. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
4. How do I provide feedback?
We always strive to be the best so we love hearing your thoughts. We also love hearing your beautiful Bunnup Blanket stories. Should you have any feedback for us, please feel free to email us at help@bunnup.com
5. Where are you located?
Our Bunnup Blanket HQ and Customer Service team are located in the sunny Sydney, Australia.
*Please note: Our Bunnup Blanket HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.
